Refund policy

RETURN & REFUND POLICY

Due to the nature of skincare and cosmetic products, all sales are final.

For hygiene and safety reasons, we do not accept:

  • returns
  • exchanges
  • used/opened products

Damaged or Incorrect Orders

If you receive:

  • a damaged item
  • incorrect item
  • missing item

Please contact us within 48 hours of delivery at:
support@lumiaurabeauty.com

Include:

  • order number
  • photos of the issue
  • packaging photos

Claims submitted beyond 48 hours may not qualify for replacement or store credit.

Non-Refundable Situations

We do not offer refunds for:

  • change of mind
  • skin sensitivity or allergic reactions
  • dissatisfaction with texture/scent/preferences
  • incorrect address entered by customer
  • shipping delays caused by carriers
  • packages marked as delivered

We strongly recommend reviewing ingredient lists before purchasing.

Order Cancellations

Orders may only be canceled within 2 hours of purchase if they have not yet entered processing.

Once an order has been processed or shipped, it cannot be canceled.

Chargebacks

Fraudulent chargebacks will be investigated thoroughly.

By placing an order, customers agree to these store policies and terms.