Frequently Asked Questions
Are your products authentic?
Yes. All products sold by Lumi Aura are 100% authentic and sourced directly from trusted Korean skincare distributors and verified suppliers.
We carefully curate every product to ensure quality, freshness, and authenticity.
Where do you ship from?
All orders are shipped from the United States.
Where do you currently ship?
At this time, Lumi Aura ships within the United States only.
We hope to offer international shipping in the future.
What skin types are your products suitable for?
Our curated collections are especially selected for:
sensitive skin
dry skin
combination skin
dehydrated skin
Many of our products focus on hydration, calming care, barrier support, and healthy-looking glow.
Are your products fragrance-free?
Some products are fragrance-free, while others may contain light fragrance depending on the formulation.
We recommend reviewing the ingredient list on each product page if you have fragrance sensitivities.
Are your products cruelty-free?
Many of the Korean skincare brands we carry are cruelty-free.
Specific certifications and policies may vary by brand and product.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated U.S. delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days
You will receive tracking information once your order has shipped.
Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders over $50 before taxes and after discounts.
Can I return opened products?
Due to hygiene and safety reasons, we are unable to accept returns on opened or used skincare products.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
What should I do if my package is lost or damaged?
If your order arrives damaged, please contact us with:
your order number
photos of the packaging
photos of the damaged items
We will review each case individually to determine the best resolution.
How can I contact Lumi Aura?
You can reach us anytime through our Contact page or by emailing:
We’ll do our best to respond within 1–2 business days.